Round Rock Neighborhood Pool Service

Edwin Villela 3 years ago

If you are looking for a team that does it all and cares during the process Round Rock Pool Pros is it. Don't look anywhere else. Kevin and Wes were amazing when it came to building and designing our dream pool the pool. Even when we changed a few things along the way Wes and Kevin worked with us to get the design right. They not only kept to there timeline but finished a few weeks ahead of schedule. We were able to have our daughter's birthday party which was amazing. Wes, would always answer any question we had about the system. Kevin, was always keeping us in the loop on the next steps. The…

Mindy Gant 2 years ago

We were in desperate need of a waterfall remodel. Round Rock Pool Pros did excellent work and our finished product was better than we imagined. Fred was great to work with and he made sure every step was done professionally and was exactly what we wanted. So happy with the work and highly recommend!

Jesse B 5 months ago

HARD PASS. WOULD NOT RECOMMEND AT ALL! Moved to a new house and shopping for pool service. Submitted an online request on their website Wednesday around 9 AM. Out of the 5 companies I submitted a request to, they were the 2nd ones I reached out to but the last ones to reach out back to me (excluding the auto-generated "thank you" text which the other pool companies sent as well). Lisa from the office called me Wednesday at 5:38 PM and said she could have a tech come out the next day to give me a quote. Jose came out Thursday around noon. He was super nice and professional. He said he would ge…

Richard Nealis 8 months ago

RRPP built my pool in 2021.. A small crack developed into a large one. None of the pool virus going around, just a patch of bad gunite. He fixed it and it looks as good as new. And he didn’t cut corners as you can see. Thank you around Rock Pool Pros. You stand behind your work!

Roger Maupin 2 years ago

Disappointing Experience with Round Rock Pools. I recently had the unfortunate experience of dealing with Round Rock Pools for a pool remodel project that turned out to be a source of frustration and disappointment. We signed a contract with them in mid-November 2022, with the understanding that the project would take approximately 3 weeks. However, the final walk-through didn't happen until a staggering 7 MONTHS later on June 21, 2023. Throughout the entire process, numerous issues arose that significantly impacted my satisfaction with their services. The floor cleaning nozzles repeatedly p…

Jennifer Johnson 7 months ago

Pool Repair Nightmare: Six Months, $400, and Zero Solutions ​I am writing this review to express my extreme disappointment and frustration with Round Rock Pool Pros. Our experience with them was an absolute nightmare, spanning over six months and costing us $400, only to end up with an unrepaired pool and a ridiculously unhelpful and INCORRECT diagnosis. ​⏳ The Endless Waiting Game ​They initially came out for a relatively simple pool repair issue. Over the next half a year, they made a few visits each one concluding with a part that was seemingly impossible to get. Communication was poor, I h…

Russ Schroader 10 months ago

Paid $150 for a diagnosis on my heater. Never talked to a single person but received an estimate to replace the entire heater for $5000. No diagnostic, no additional information, nothing. Just pay them $5000 and they'll replace the whole unit. What a waste. I'll do it myself.

Karen Soeffker a year ago

Great, fast and friendly service, Geoff even fixed an additional issue when he was here to replace the lamp because he knew we had a pool party scheduled. THANK YOU!