Custom Pool Designs

Amy Ellis 3 years ago

We had to take them to court before they would replaster our pool. Our plaster had a large crack from the top of the pool to the bottom that appeared only a few weeks after the completion of the pool. Marty and Cheryl offered a repair of the plaster. We did not accept the repair job since his own plaster guy and every other company we had look at it said the repair would be very obvious. There is no way to match the blue plaster, therefore you would definitely see the repair work on a new pool. They are very untrustworthy. They even lied in court, but we still won our case. Marty and Cheryl ar…

Kelly Clanton 6 years ago

Giving them a 1 because they did get us the shape we wanted but the quality is terrible. We had a big crack a month after the pool was completed before we even were able to swim in it. They came out to fix it and we were told you wouldn't be able to tell it was repaired and it would be like just like new. Yet there is still a white oval in center of pool where they broke the plaster and put new. We paid for a month $500 for someone to come out and maintain the pool as recommended to turn around and empty it so they could fix the plaster when it cracked and then the owners came out and threw s…

Phillip Avance 3 years ago

Not recommended, Marty was asked to finish up with some issues on our inground pool, says he can't get in touch with his contractors, he wanted me to pay the final payment before the job was finished, when asked about the pool cleaner that was part of the deal ,he stated ,I will trade the pool cleaner for a check .only thing he is good at is calling you asking for a draw. Has been 5 months and Marty has not came back to finish the issues with the pool. Update, it has been one year and still no Marty. July 2023 will be 2 years since Marty said he would he would be back to finish the repairs.Sti…

Josh Gibbons 5 years ago

I would not recommend. I was told it would take 3 month and it took almost 5. The owner did not fulfill his own contract. I payed for Exposed Aggregate Concrete and received brushed finish which is a downgrade and never compensated for it. I was charged extra because they poured additional concrete that I did not approve. They attempted to charge me extra for dirt that I had brought in I had to remind the owner that I payed for that not him. Per the contract I was to receive a pool cleaner and never did. When I reached out to ask about it I was told I still owed them $1600? When I payed them t…

Jeremy Utley 3 years ago

Marty and Cheryl talk a good deal/product but will absolutely not follow through after the sell or completion of their work. We had an inground pool installed by them and within a year we had issues with concrete cracking, irrigation issues, and flagstone movement on fountain and surrounding pool issues. After contacting them about the issue they showed up 6 months later to look and acknowledged there issue and said someone would come by to repair the issues. After a year with no call and no repairs I called and Marty reported he was “real busy” and told me how I could fix his faulty design is…

Martin Thomas 3 years ago

We build the best pools in East Texas and have built over 4000 pools with well over 4000 happy customers. The complaints on Google are not creditable and dishonest - with them leaving out important information to benefit themselves. We take pride in knowing that we are Accredited and have an A+ Rating with the BBB. Unlike Google and other online websites, the BBB does research to substanceiate the legitiamcy of the complaint and are unbiased arbitrators.

cheryl thomas 3 years ago

Please consider that ANYONE can review any business on Google/Internet - the reviews are not confirmed or PROVEN. There are even reviews from people who are NOT customers of Custom Pool Designs posted. The Better Business Bureau is a true source of information and done in a professional manner with both the complaint and the response from the business - Remember there is always two sides to every story and the customer isn't always right, NO ONE IS!. We have the highest A+ rating and have been Accredited with the BBB for over 10 years. We have built over 4200 pools in the East Texas area an…