Gulf Bay Chemical Co

Kimberly Bell 7 years ago

BEWARE!! Terrible Customer Service and takes no accountability for poor service. My pool was green for 8 weeks so I fired them. They blamed ME for their inability to service my pool and lied to the BBB when I lodged a complaint, stating I have 12 Oak trees on my property and that they had left multiple fliers indicating I had issues. I have 2 trees (1 of them in the front yard) and they never left any flyers. The pic attached is 3 days after they 'serviced' my pool one of the last times. POOL WAS GREEN FOR 8 WEEKS!!!! I went to Leslie's that day and purchased chemicals wh…

Nicole Hall 3 years ago

Warning...this pool service is awful. They don't even deserve 1 star! I can't believe that we were paying them money for nothing. I cancelled the service because I started testing our water myself because it seemed discolored and cloudy. All they were doing was throwing chlorine in weekly which can actually ruin the surface of our fiberglass pool. When I took several weeks of samples to the pool supply store, we were shown on paper how off balance our chemicals were. My boyfriend cleaned out the filter himself which was so filthy. We hired the service because we wanted the chemicals to be accu…

Danny Bayshore 3 years ago

Cancelled our service without even notifying me. I actually had to call to find out while I haven’t had my pool serviced in two weeks. They stated they emailed me saying they canceled our service (which they did not do, they did after the phone conversation). They stated the maintenance on my pool was not cost effective with the amount of chemicals it required and water below where it needed to be + debris often was their words, but during our time for over 2 years we were only notified once about our water level being low. They never communitcated via phone, knocking on the door, or email th…

C S 4 years ago

We’ve been customers for 5 years, and have been paying extra for weekly vacuuming which has not been done weekly. Still we remained loyal customers and even recommended them to others. Today we got a letter on the door informing us that due to cost increases our services are cancelled, effective immediately. No warning now we’re stuck trying to find another service

Sky Perry 3 years ago

looking for a pool service? Look elsewhere. I called them because I am paying for full service, and no vacuuming or sweeping had been done despite the tech showing up. I had to clean my own pool on the same service day. After two weeks of this, I called to inquire about what was included in full service and report that I was not getting a portion of what I was paying for. They argued with me on the phone, blamed all of this on me, then the following week cancelled service with no notice, leaving me to look for an immediate replacement for their subpar work. Horrendous customer service. Don't …

Brendan Dailor 2 years ago

They stained my next door neighbors pool. They kept leaving chemicals on the bottom of ours. Had to let them go before they stained ours. Looks like from the other reviews, they are staining lots of peoples pools and not paying for the damages.