New England Pool & Spa

Gerson ND 2 months ago

One of their drivers deliberately sped up to cut me off then gives me the middle of finger. These kind of employees are usually a microcosm of the company itself. Choose wisely.

lydia madden 2 months ago

Excellent place. Always very helpful with our pool supplies. This place by far the best

ana c a year ago

Scott and his entire staff are AMAZING! SECOND TO NONE!! Scott and his team have gone out of their way, over and above to always help me, come do service calls on short notice, are EXTREMELY knowledgeable, honest, kind, and just all around the best place and best people ever!!. If I could give 100 stars, I would. I wont go anywhere else!. I 1000% recommend New England Pool & Spa for all your pool and spa needs! The ONLY PLACE TO GO!!

Kristin Burns a year ago

Our pool equipment stopped producing chlorine after this company added an excessive amount of salt to our saltwater pool. I called several times to express my concerns, and each time I was told the salt level was “fine.” However, I took the time to consult multiple online pool care groups, visited a pool store twice, and even contacted the pool equipment manufacturer directly. Every single one of them confirmed the same thing: the salt level was too high. When I called to request that they drain the pool some inches so we could refill with fresh water to dilute the salt—a service I would be pa…

Michael Kraft 2 years ago

The Friday before Father's Day weekend, my pool pump died. Finding a replacement that I could install was its own challenge, let alone someone who could do the work last minute. NEPS had the part in stock. And while they could not do the install on such short notice, I am a pretty handy person and have plenty of tools and know how. But still, I had never done this particular job. Kevin spent a very long time walking me through the process of removing the old and installing the new, showing me how things would look once I broke it down, the order of removal and replacement, tools I would need,…

Audrey Cilento 2 weeks ago

Do not bother with this company. The owner of this store is so incredibly rude. He hung up on me when I told him I need to discuss pricing with my family and had an attitude when I was asking questions as a first time pool owner. If I could zero stars for customer service I would. Horrible business acumen.

Jada Limey a year ago

I should have read other reviews first and then would have realized how RUDE and condescending the individuals are who are running this company. They are overpriced and not even good at what they do. Save your money and time and look elsewhere.