New Mexico Pools and Spas, Inc.

Don 1948 a month ago

Dakoda was very rude and not very helpful. Kept insisting pictures of the motor and pump. I did NOT want them REPLACED. I wanted a NEW motor and NEW pump. She could not understand what I needed and kept on insisting on pictures.

Imelda Salgado a year ago

I had a team come out to provide an estimate for my pool, initially thinking I required a major repair. However, they were honest and transparent, only recommending necessary services rather than pushing for unnecessary work. Their professionalism and friendly demeanor were much appreciated. I will definitely reach out to them again for any future needs.

Tim Scully a year ago

Amazing service! If you have pool or spa needs these are the guys! Cory was awesome, kept me updated throughout a repair to our spa heater and showed me several things to look out for. Don't know how he could have been more helpful. Just awesome.

Jonathan Kelley 3 years ago

We had a pool designed and installed with New Mexico Pools a few years ago (including a slide, fountains, phone automation, etc), and as with any big project there were some hang-ups and snags, but it's how they responded that I found helpful. The owner, the phone receptionists, and the technicians are all very kind and helpful. I felt like we were (and are) always treated fairly and respectfully. We love the quality of the pool, and any time something needs attention they're always great to work with in addressing it. I would recommend using New Mexico Pools if you are considering adding one.

Crystal Sennett 2 years ago

I was referred to this business because they sell direct to the consumer the exact materials I need to refinish my deck. I went to the store and no one available to help me. The tech lead was able to give me some advise but they wouldn't sell to me unless I talked to the owner, was told to come back. I came back when they said he'd be in and he wasn't, I left my number and name. I never got a call back. I even called back a couple times asking for him or how to get ahold of him and they just said the message was "delivered". I was also waiting on a quote that I never received. Bad business eth…

Pool Man a year ago

I’m a Pool company in Santa Fe. The lady, that answered the phone was really helpful. Trying to find somebody to do a liner pool for me.