New Wave Pools,

Andrew Maza 2 months ago

Hired New Wave to open my pool with some expected extra vacuuming after personal circumstances led to a late close following storms. Partway through the appointment, I noticed the techs poking around my LP tank after they failed to open the shutoff 3 ft from the heater and couldn’t get the heater started (I let them know I’d handle it myself). I was then told they couldn’t vacuum due to a significant leak from the pump motor and would need to replace it for ~$1300. The pump had a worn shaft seal, and is included in a full pump maintenance kit available for ~$18 online, and it can be replaced…

Dylan Riley 2 years ago

Hired them to replace the sand in our filter and fix a suction issue. After they left, we found sand all strewn all over, garbage left in our yard, and discovered they broke the wooden housing for our pool pump, AND the suction issue was not fixed. Asked them to return to address these issues and requested that they speak to someone in the house before they leave since they never spoke to anyone in person the first time. They returned and then left after about 30 minutes, never once attempting to talk to anyone in the house. The issues went unresolved, and phone calls were no longer being retu…

Matthew Ehn 2 years ago

I would recommend Joel Jensen, Raven and New Wave Pools to anyone who has a residential inground pool. I am a newer and fairly inexperienced pool owner and was having difficulties this year with the pump and plumbing after opening it. I could not figure out exactly what was causing the skimmer to not draw water as in times past. I randomly stopped by and shared my issues and concerns with Joel and he went above and beyond to talk through and review some picture and videos I had taken of the issues. He spent over an hour talking with me and suggesting ways I could troubleshoot to determine the…

Kyle Rogers 2 years ago

I hired New-Wave to mitigate air in my pump and get my heater running. They said they had to remove and replace all of my plumbing in order to eliminate the bubble. They threw away all the old plumbing, and the problem was much worse after they worked on it. They tried to get me to buy a different pump from them for $750+, saying that my new existing variable speed pump was the problem (after ripping out all plumbing). They disassembled my pump and wanted to charge for that as well. They never did get my heater running. When I called with concerns that they had not completed the agreed-upon wo…

Mareya Mousa 2 years ago

Probably the worst contractor I've ever hired. Asked for them to help with plumbing and change the sand. They trashed the back yard, left sand piles everywhere. Left literal trash in our backyard from their beverages. Didn't fix the problem. Charged $900 for making a mess and not fixing the issue and then stopped replying and answering our calls. We called them at least 10 times and their tech was never in until they stopped replying all together.

J Seidler 2 months ago

We had our vinyl liner replaced this year. After comparing a whole bunch of companies in this area, and getting quotes, New Wave wasn't the least expensive, but they had the higher quality liners, and - more importantly - included the pool opening and some opening chemicals in the liner price. Raven was amazing to work with in shopping for the right liner and getting the process going, and Joel, Nick, Justin, Brad, Jason, and the rest of the service staff were wonderful in the execution. The process was easy and they talked me through everything one step at a time with very clear instructions.…

Anthony Fietz 6 months ago

Knowledgeable staff/great service.

Brad and Jessie fritter 6 months ago

Professional and knowledgeable! They go above and beyond for their customers!