Swim Pools Inc

Alesia Glaza 3 years ago

I've gone back and forth on posting this review all summer but felt that it needed to be done. My husband and I have used Swim Pools, Inc to close our pool for the last 6 years and had no issues up until this spring when we opened it, Spring 2022 (they closed it Fall 2021). From up until this past fall, we never had an issue but this spring when we opened our pool it was dark green and you couldn't even see the bottom (see pictures) due to algea. Upon calling Swim Pools Inc about getting this issue fixed, the guy my husband spoke with (didn't get a name) was rude and said he would pass our inf…

Shaquan Scott 2 years ago

We were referred to this company (Specifically Josh) by a friend who had used them in the past. We spoke with Josh, established pricing and were told he would be by to assess/open our pool. After waiting around for 6+ hours with no communication whatsoever, Josh texts us that he "Is not interested in cleaning our pool" with no context whatsoever. While we acknowledge his right to choose what business he takes on, we also did not appreciate the blatant disregard for our time. Perhaps this level unprofessionalism was a one off situation but based on the mediocre reviews, I would have to assume o…

Ellis Dee 3 years ago

You have a very dangerous driver working for your company. The driver of the truck with TK485LEM plates is regularly running 15-20 mph over the speed limit. Weaving through traffic, passing on the right, tailgating are some other issues of note. Control your driver or I will report them to the police. This driver is endangering every neighborhood they pass through. 9/8/22 Nothing has been done to reign in this DANGEROUS DRIVER. They nearly hit me and another driver this morning, pushing their way through traffic. Will you do nothing about this driver? Is it the owner? Do you need to wait unti…

Tony Zuber 6 months ago

This was the third company that I called to repair our pool heater. The first two said something like "...there are no trouble codes so I don't know what's wrong..." When I called Swim Pools, a tech named Josh caem the following day and found the problem in short order. It was nothing more than a cobweb, which would not have produced an error code. This is a demonstration of old-school troubleshooting that came from knowledge gained by experience.

Marcia McClure 6 years ago

A year ago I would have given them 5 stars, this year I struggle to give them 1 star. Last year they opened my pool and it was sparkling blue (from a dark green) in 2 days. I have the pictures to prove it. This year, 1 week later and it is a green monster. They will not acknowledge that something was missed or not done. Not only will they not acknowledge it, I was cursed at for being so audacious as to suggest that they were in the wrong. Will never use them again.

Glen Dillion 2 years ago

We just had a swim pools inc van in front of us on Stellhorn rd and her turned on lehmeyer rd. He gunned it so fast and speeding just so someone couldn’t get in front of them. Very unprofessional and very bad advertisement. And by having a huge family with pools and have used them in the past you just lost customers for that.