Above & Beyond Pools and Spas

Shaun Hornbeck 2 months ago

I had Above and Beyond Pool and Spa install a new pool liner about 3 years ago, and the experience has been one continuous problem from the start. I normally do not post reviews like this, but after years of being dragged along and seeing so many other unhappy customers, I feel people should know what they may be dealing with. The liner was installed late in the season. Before that first season was even over, I noticed a large area in the deep end — approximately 12x24 inches — where rocks were clearly underneath the liner. I contacted Michelle, who assured me they would come fix the issue. A…

Austin Johnson a year ago

This company has been nothing but frustrating to work with. We had our pool liner replaced 2 years ago and are still having issues. They didn't properly install the liner so the pool was continuously losing water. They offered very little customer service and incredibly slow response time. We thought the issue was fixed after they came that first time and enjoyed the rest of our summer. Then when we opened our pool the next year. Instead of being full like normal, the pool was almost empty and the liner had pulled away from the pool wall. It took them more than a month to come out and fix the…

Webster 4 years ago

I purchased a high end Master Spa hot tub from Michelle, owner of Above and Beyond in February 2021. Service was good until I made a warranty claim about the spa cover which the photos I took clearly show was defective. Apparently the manufacturer put the foam insulation into the cover while it was still hot causing it to weld itself to the cover material, which made it impossible to flip the insulation over from time to time per the manufacturer's instruction in order to keep water from pooling on the cover. I sent photos along with an explanation of the issue to Michelle, the owner of Above …

Craig a year ago

I recommend to buy from here. Devan was helpful before I even set foot in the store. She got back to me with real information while I was researching what was needed. There wasn't any weird salesperson pressuring me or unexpected costs when I purchased our pool. The installer Jason understands his job well and has great attention to detail. He was on time and friendly. Not a single wrinkle on the liner. The thing is super flat on the bottom. I played cards and drank coffee on the porch while the crew installed. There was a slight delay on the install, but they did a great job handling a few …

Rose Jordan a month ago

I've been going to this place for 14 years and they have always gone above and beyond. Good name for a good company and staff.