Albuquerque Pools

Cassandra D'Antonio 2 months ago

Very disappointed in our experiences with this company. We have used them over the last couple of years. We were pleased with their opening and closing services. We had a bad experience with them last summer for a leak detection. They swore they were hearing a leak under our artificial turf. Dug the entire thing up and found no leak. They did not correctly put the dirt back, compact, and replace the artificial turf. We had to pay a landscaper to do it. However, we still got charged over $1000 for the service. We kept using them though because again their opening and closing services were adeq…

Heidi Deifel 3 months ago

I called a month ago and set up an appointment to have them drain our pool, power wash it, and fill it. They had previously given us a quote for these services. We set an appointment for today for them to drop the pumps off. No one showed up. When I called to find out why they hadn’t dropped off the pumps, they claimed never to have spoken to me and aggressively contradicted me about it. They said there is nothing they can do to honor the schedule they gave me. We had scheduled my birthday party around the dates they gave us. Invitations already went out for a pool party that now doesn’t ca…

Team PJ a month ago

Our clients just entered into escrow. We had an important pool inspection scheduled and confirmed. They were an absolute. NO SHOW, NO CALL. Three people from our team called and got no answer. We wrote an email, no answer. They never showed up and never called us back to inform us that there was an issue or have any explanation whatsoever. I will not be hiring or referring them again.

Casper SPT 3 months ago

Had a home inspection done by Albuquerque Pools before purchasing a home with a pool. They failed to discover that the existing heater not only didn't function but was missing critical components, and wasn't even wired in. Trusting this company cost me $5,000. Replying to your response: I have called and left messages FIVE times in the past 3 months and not a single one of my calls has been returned.

Scott Hindman 2 months ago

We have used Albuquerque Pools for several years to service our pool. I would highly recommend them. They show up on time, have knowledgeable and personable service technicians, and even if something small goes wrong, they show up quickly to fix it and make things right.

Arman Assed 2 months ago

They have ridiculous scheduling issues and the owner Brad never calls back. Not to mention they said they would fix something, charged me for it, and it was still not working. They won’t come back out.