Black Diamond Pool and Spa

Brett Sterling 3 months ago

There is absolutely no question that I'll be calling Black Diamond again with any of my spa needs. I contacted a different place here in Longmont and made the mistake of not reading the reviews first. A week later, without hearing back from the first place, I reached out to Black Diamond. Brian got back to me that evening and promised to squeeze me in the next day. He lived up to his promise and showed up that evening. He completed the repairs in a very timely manner and communicated throughout the entire process. If you need any sort of help with a pool or spa, I definitely recommend rea…

Nick Licata 3 months ago

I would not call Black diamond pool and spa to service your pool or hot tub. Brian was 1 and half hrs late. We were over charged for their service. Brian left our pool with algae. He charged us $350.00 for what took 2 hrs of work. Broke our vinyl vaccum head and didn't mention the missing bolt. When I called back the next day, after seeing the algae at the bottom of the pool he blamed it on our chemicals. In which he offered to charge us an additional $150.00 to add his commercial grade chemicals. Do not make the mistake of using Black Diamond Pool and Spa.

Bryce Roinestad 4 months ago

The technician I had evaluate my pool went by the name Brian. He was extremely courteous and professional. Didn't joke much, but offered a sympathetic laugh for each lame quip I made while he was hard at work. Overall, I don't know exactly what I was expecting when I began searching for a technician to come out, but for the quality of service and prompt response time, I am thoroughly impressed.

Kelly Walker 3 months ago

Our family uses Black Diamond Pool & Spa for our pool maintenance and are very satisfied with their knowledge and attention to detail in maintaining our pool. Brian is always available to answer our questions and educate us on the operation of the pool equipment.

Linda Wright 4 months ago

Black Diamond has done a good job of maintaining our outdoor pool along with seasonal opening and closing of it. They also do regular servicing of our hot tub. I would recommend their services.

Southpaw Floors a week ago

I recently found Black Diamond to service a pool in a home I just purchased Longmont. I can tell you that I called two other companies who gave me the run around on scheduling and pricing but Black Diamond made it out within day answered all of my questions no matter how ridiculous they were and left my pool looking great. I will use them going forward for any of our pool needs. Highly recommend this company. They are family owned and very easy to work with. Thank you!!

Andrew Miller a month ago

I rarely leave negative reviews, but after more than a month of dealing with missed deadlines, poor communication, and ultimately having to hire someone else to fix the work, I feel obligated to share my experience. Brian was friendly and professional in person, which is why I gave him multiple opportunities to make things right. Unfortunately, the communication and follow-through were extremely disappointing. He repeatedly set deadlines for repairing my hot tub and then missed them. On several occasions, he would go 5–7 days without responding to texts or providing any updates. After more t…

Gregg a month ago

Father and son replaced the heating element. Great work!

Sherilyn Rutledge 2 months ago

great job, thank you