Coastal Pools & Spas Inc

Jaemi Chu 9 months ago

We moved into the area within the past year and needed pool cleaning services, so we used Coastal Pools. While the service itself is good when you finally receive it, the communication and professionalism from the office were disappointing. Despite signing our contract in early May, we had difficulty getting to the office during business hours to provide the first payment due to our demanding schedules. By the time we paid, we were told they still couldn’t open our pool for another two weeks (in total a month later) due to lack of staff availability. This meant we paid for the entire month of…

john bobber 4 years ago

Called in February to make sure my pool would be open for end of May. They came in first week in May - they could not tell me the time they would be coming on the day before my appointment. They came 4:30 pm on Friday. I pipe that they installed shot off. I had to make another service call. They came and fixed that (on a Friday) big $$$$, but then service person said he would come and install board for my heater on Tuesday (second week of May). I came to my shore house last week in May - found they never came to fix my heater, so I had to make another appointment. Said they would come o…

Steven Ammazzalorso 2 years ago

I have used this company for years. Always good service ( not great). In 2022 they closed my pool and never cleaned the filter, when I made them aware of this, in June of 2023, they offered me no compensation, to be fare I did not ask for any as I had already cleaned the filters myself. In fall of 2024 when they closed my pool they did not clean the filter again. This time I called them right away and told them to just do it in the spring. In May oy 2024 they came back and cleaned the filter, after I reminded them of our conversation in the fall. They sent me a bill for $50.00 for a return cal…

Frank 2 years ago

I rarely write reviews. This was really bad service. Every year I have Coastal close my pool. The pool was functioning fine prior to closure. Last year's closure was catastrophic. The workers damage and exposed the wires that lead to 2 actuator values. This year (2024) when I turned on the pool the 2 values were not functioning and the fuse in my central control blew out. Long story short- replaced the values, replaced the fuse, ultimately replaced the board. Be very careful here.

Nick Mazzagatti 2 years ago

I went to coastal Pools and purchased an impeller for $54 for my pump and went home. I went home and installed the impropeller And the pump was still having issues. So I called coastal they got somebody over right away With an impeller in their hand. They never took the impeller off of the pump that I purchased. They walked off my property, carrying the same impeller after they fixed the pump. I get the bill and I’m charged another $54 for the impeller. I called spoke to the office and they said they would check with the crew and they got back to me And said that they had to use the other imp…

Beth Dunn 3 weeks ago

Responsive, helpful & efficient. Our pool heater wasn't working. Coastal scheduled us for service and it was repaired the same day at a fair price. I highly recommend Coastal Pools & Spas!

JH Toxic a month ago

Two words. Absolutely incredible. Me and my family were in a massive pickle to get our pool operational for the season because our system not only old but it was ravaged due to the severe winter weather among other factors. Apart of me was beginning to lose hope that we would never get it open. However, Coastal Pools like the Supermen they were came to the rescue. They repaired all the damage in just the span of three hours and unlike other companies they actually came on time and did the work accordingly. No fuss, no complaints, no whining they just got it done. They earned every last dollar.…

Norman Cochran a month ago

Great place for all your pool needs.

Gail Evans 8 months ago

Full-service pool company. Reasonably priced. Knowledgeable and pleasant servicemen