Budd Pools & Spas

Missy 3 months ago

Unfortunately, I am unable to give Budd's Pools 5 stars. Based on our experience as first-time pool owners, I'd rate them 3 stars at best. For the amount we paid, I expected a much more customer-focused experience. Communication and customer service from the office need significant improvement and refinement. Invoices and receipts were only provided when I requested them, and email communication often felt brief and impersonal. A little professionalism goes a long way, especially when customers are spending thousands of dollars. The fact that there is no customer portal to have all documents in one place and literally everything is done just through email and call is mind boggling. After our pool opening, a summerization checklist was left in the mailbox showing what had been done and what still needed attention. Since the technicians knew we were home, it would have been helpful and extremely valuable if someone had taken a few minutes to review everything with us before leaving. The contract and billing process also lacked transparency. We were told additional labor charges would be discussed before being added by the technicians, but we were billed without being notified first which went against our contract. Chemical costs were never clearly or thoroughly explained upfront, we were simply provided some estimations making it difficult to know the true cost until the work was completed. There was also confusion about payment. We were initially told we would pay the depo…

robert rozzelle 4 months ago

I have a brand new filter that buds pulls installed a few weeks ago. Since then it's been blowing sand into my pool. So I took a sample of my water up to Bud's pools just like the manager Deanna told me to, and she couldn't even come out of the office to shake my hand or introduce herself or offer some sort of customer service after a pretty big amount of money has been paid to them. You know it's all about the service after the sale. The technician today I saw was amazing, but the installation office manager could not even come out of her office to meet me or talk to me, to offer reassurance, nothing. So my rating reflects the customer service I got today from the installations office manager that I've been emailing back and forth with for over a week. So thanks again, I hope whatever you were doing in your office was more important hear it

Michelle Miraglia 5 months ago

We had a lagoon pool installed by Budd Pools. We looked at several options before deciding on Budd and it was the best choice we ever made. From the first sales meeting to the opening of the pool, they were outstanding. During the design process, they patiently worked with us took bring our vision to life. They also made sure we understood the entire construction process, provided a detailed timeline and even finished ahead of schedule. The pool construction was flawless and the response to our questions was every bit as good. Three years later, they are still always readily available, and very responsive if we have any questions. We didn’t just hire a pool company, we established a relationship with a family owned business that we will have for years to come. We could not be happier with the quality of our pool! If you are looking to install a high quality pool, whether small, large, or custom, we would strongly recommend Budd Pools.

Joanna Litsky 5 months ago

My early morning birthday present from Budd Pools & Spas (Chris Volk (GM who won’t let me publicly tag him) Our pool was opened on Thursday 5/7 for the 10th year, by the same company that built it. I thought that was the safest, best option to keep our pool in the best shape. In fact for 10 years, I pay Budds to open, service weekly for 12 weeks, and close my pool. Friday morning I turned the heater on in case the kids wanted to go in. I thankfully hung outside for a bit, when I began to smell something burning and walked over to find the heater on fire. I immediately turned off the power on the heater and emailed and called Budds. They FaceTimed with Edward Litsky, and noted that the water valve to the heater was in the off position. They then sent someone out Friday evening around 8pm, turned the water on, vacuumed out the soot, inspected it using a phone flashlight, turned on the heater and informed us someone would be in touch. Three days later, after I requested to hear from someone in a supervisor role, Chas the GM of service called me this evening. He offered to replace the burned out lcd screen free of charge. I told him I expected more, as I no longer feel safe having my kids around the heater, and he told me it was more than fair since “I” turned off the water to the heater. He blamed ME! A customer of 10 years. He blamed me, because I emailed requesting assistance turning on the skimmers prior to the fire. After their own employees admitted it was opened incorrect…

Beth Grossman a year ago

Well I have never used a pool service before but Budd’s is awesome. I have been dealing with a great person Catherine M. She has been so patient and knowledgeable with guiding me through I needed a pool service ASAP and they came out almost right away my pool was nasty green and cloudy now it looks beautiful. I never could have done this on my own. Bless Budd’s Pool for making my life much easier. You can see the difference!! Thank you Budd’s Pool!!! ❤️💙💜🩷