Lonestar Fiberglass Pools LLC

Donald Kagebein 2 years ago

UPDATE: Response to your reply, who do I reach out to?? As per my review your company is not great at communicating. It’s been a year and still no satisfying results. I’ve been reaching out all year. You all have my file. You can’t take the time to get my number and reach out at this point? Still disappointing!!! *** I would like to WARN all future buyers to look for another pool company to do business with. I without a doubt would NOT recommend @lonestarfiberglasspools to anyone. I give them 1/10. It has been a year from our project being started and my family has still not been able to see …

Denise Nelson 4 months ago

RESPONSE TO OWNER'S REPLY: Thank you for your response. We respectfully disagree with your assessment that these markings are the result of calcium or hard water buildup. Independent testing has already ruled out organic, metal, and mineral staining, and the irregular patterns—including swipe marks, circular shapes, and what appears to be a shoe print—are not consistent with typical water chemistry issues. These defects are present across multiple areas of the pool and strongly suggest a surface or curing issue with the gelcoat during installation or a prior repair, not post-installation mai…

Suzi Wiley a year ago

We chose Lonestar in March to install a pool in our backyard. We absolutely love our backyard now because of our new pool. From start to finish I think it took about 5 weeks. There was one issue with our pool, but Lonestar went above and beyond and fixed our issue. Overall, we are extremely happy we went with them, and had a great experience. EDIT: 05/30/2025 A year ago we contacted Lonestar Fiberglass Pools about our pool lights malfunctioning. An employee came out in May and said they needed to be replaced. No one came back out, so in July I was given a phone number to text an employee our…

Roger Amore II a year ago

UPDATED REVIEW AGAIN 08/05/2024 -Since the pool was finally completed in November 2023, cracks have already appeared in the concrete around my pool. Since early April I have sent two sets of text messages for their service team with pictures. Then emails on 05/07, 05/31 (also with pictures-the issue has gotten worse since then), 06/03, 06/07, 06/17, and 08/05. None have been replied to outside of a note in June saying they were checking to see if the concrete was still under warranty (it is until September) and big surprise no one has come out. Ironically enough my concrete concerns are from t…

Heather Peterson 2 years ago

If I could give negative stars I would. This company is horrible! After reading other reviews I think they prioritize customers with bigger more expensive projects. At any rate, I would say to take your business elsewhere. These guys don't care about their customers at all. That is my short review. All the details follow, and it's going to be long. Lonestar started installing our pool on November 7, 2023. Here we are on February 26, 2024 and IT'S STILL NOT DONE!! They do not communicate well at all, and generally unless we call them, we hear nothing. If they take our calls we are met with exc…

randy stuart 4 months ago

My pool was installed about 14 years ago. Today I needed a replacement chlorinate feeder. They still had one and for an amazing price. These people are terrific.

Redeemed Roots Lawn Care 4 months ago

Buyer beware, you can buy a pool from these guys and they will come out during warranty periods and fix your pool but after the warranty is done they no longer service your area…