Performance Pools & Spa

Rhonda Hall a month ago

I have to complain about a business!!! Performance pool and spa is the worst people to deal with! I ordered a new liner, filter and pump I will say everything came within a timely matter however the light in our pool was bad he told me to get a new light he would put it in, he never did come back and do it! Then the pump went out within three weeks, he told me I had to deal with the warranty people it was not his place too and that this was the end of our business agreement!!! we spent good money with this company and got treated like crap! I will be reaching out to the better business about t…

Mark Bergeron 10 months ago

We recently purchased an older home with its original pool in place and Sam had been servicing it for several years for the previous owners. He was very generous with his time in helping me get up to speed with its operation and identifying elements needing replacement now vs next season or later. He’s quick to respond, especially it’s an urgent repair need. I’m grateful to have his expertise as a resource.

John Horan a year ago

Performance Pools provided amazing service. Sam was always on time for appointments, did an excellent job installing our new lining & equipment, and gladly provided advice & insights via text or phone call. He even returned an “emergency” call on a Sunday without objection. I would strongly recommend Performance to anyone looking for a new pool company. (Prices were also extremely fair).

Andrew a year ago

I hired on Sam to do weekly maintenance on our pool. He came out and looked at the pool and told me his guys would come out that afternoon. The guys never showed and I had to follow up multiple times to get them to actually show up. It took 6 days. Several more follow ups were necessary for the next pool service. Don’t rely on these guys to actually show up. You’ll have to constantly follow up and check their work. I had asked Sam to find a leak on the cleaner booster pump, he “fixed” the leaking hose connection improperly, guess what hose popped off the next day and emptied 6” of our pool wat…

BillyBoi 2 years ago

Our 24 year old above ground pool collapsed (the steel structure had rusted out in a spot and blew out the side under the deck. I needed to replace it. It was a bit of a mess since we have an existing deck that conformed to the old pool railing so I needed someone who could not only provide the pool, but also perform a custom installation with an existing deck. I did a bit of research and decided to give Performance Pool & Spa a call based on reviews and their experience doing some complex custom installations. I talked with Sam and he came out within a couple days to take a look at it and …

A R 4 months ago

I had a very bad experience with Sam. I note that whenever someone leave a review stating they were dissatisfied he blames the pool owner, the equipment, etc. and does not offer to make the situation right. So expect his response to be - "...it was not my fault, it was caused by..." Sam installed new equipment and immediately upon it being installed it did not work. We could not use the equipment. He clearly left he install job without testing his work. We we let him know it as not work he blamed us, said we were not following his instructions and we were the problem. He treated us as we were…