Pool and Water People of Conn

ESP Mirage a month ago

Dave and his team at Pool and Water People of CT were exceptional. My old inground pool liner had a leak somewhere and it was completely empty. With no water in the pool, the safety cover broke a couple springs from the weight of the winter snow we had. Dave sent his guys over to measure the pool. They removed the cover, measured, fixed the springs, then put the cover back while we picked out and ordered a new liner. The day before installation, they removed the cover and folded it up nicely so I can put it in storage. They prepped the floor and walls. The next day Dave came with his crew and…

Sandra Silva-Enos 7 months ago

Brace yourself this may be a long(ish) one. We recently moved and our new house came with a hot tub. We have 0 background knowledge on hot tubs and so we wanted to winterize it for the season and then open it back up in the spring to give us the winter to learn a bit more of what it needs. The challenge was to find someone local to service the hot tub in southeastern CT (not many will!). When I first called I spoke with Dave and I immediately got a good vibe. He was willing to answer my questions and asked some helpful ones himself they were also reasonably priced. I called on Friday to book…

Kevin Carpenter a year ago

Dave and his crew have helped me out of many pool issues in the past few years but they just replaced our liner, and it couldn’t have gone any smoother. By smoother I mean for us, because the crew encountered unexpected issues but handled them with ease and got the job done quickly and professionally. Any time we talk, Dave always goes out of his way to be helpful and informative and his office staff is always quick to respond. I can’t recommend this company enough.

Amber Higgs a year ago

I am not one to write Google reviews often but I feel I must in this case. Dave, Pete and Nick helped my husband and myself (newbies to the pool world!) tremendously with opening our pool. I was almost ready to give up on owning a pool but Dave assured me that wouldn’t be necessary. They were very honest, helpful and extremely great at responding to my one million questions and unexpected emergencies I had during the process. I wouldn’t want to use any other pool company! This company took our pool from that to This!!

Mike Stockdale a year ago

Have used Dave and his crew most recently for a pool liner replacement. Everything went smooth as usual, no surprise charges or unnecessary upsells. They really do right by the customer. I’ve had a few years of openings, closings, and winter services done by them. They also replaced my old pump with a variable speed pump that saves electricity. I am a diy type when it comes to maintenance, and Dave was grateful in sharing knowledge on how to keep my pool and jacuzzi water levels optimal all year long. Highly recommend this company!

Lilia Ricci (Nennanegra) a month ago

Update: Company would only agree to come see the hot tub if I were to take down my review FIRST without any assurances. My husband is the one you had point of contact with during his deployment. I have the invoices of the days we were serviced by you at our address. EDIT: the company has refused any liability or resolution. Apparently when they charge to close a hot tub, they predict at least 1,400$ worth of damage to the hot tub upon reopening after a few months. I don't understand how this service exists or is even charged for if this is the EXPECTED state of my hot tub after a few months. …

Benjamin Tomczak 7 months ago

This company is incredible. I worked through Dave, who I believe is the owner, to coordinate a repair of two broken manifolds and their connecting lines in my hot tub. It's worth mentioning that before finding Pool and Water People, I called many companies trying to find someone that could help me with my repair, but every other company refused to assist with any make/model that they themselves did not sell (this makes no sense since the basic mechanics of hot tubs per se are universal). Anyway, Pool and Water People had no such arbitrary compunction. Nick came out to my house for what he exp…

Merri Stanley 7 months ago

Edited: The owner reached out and said that staff was out due to illness. After his call Techs came out and diagnosed and repaired my hot tub. I am happy with the service, tub working well now. I made an appointment to evaluate and repair my hot tub on 7/28. I was told it would be about 2 weeks. I was required to give my credit card for $196 to evaluate the issue which I did. Per their email, "Hi, I don't have a designated date, when we talked on the phone I mentioned it would be about 2 weeks, could be less since it is pool season. As soon as I have a better handle on the spa techs schedule …