Premier Pools & Spas

Winston 2 months ago

Significant Delays, Defective Workmanship, and Complete Lack of Project Management We signed a contract with Premier Pools & Spa in July 2025 for a pool project estimated to take 3 to 5 months. Nearly ten months later, the project remains incomplete, and the workmanship provided does not meet professional standards. Planning & Regulatory Failures: Design Negligence: Early in the project, we pointed out that the slope of our lawn required the retaining wall to be on the east side of the pool, rather than the west side as designed. We were assured by the team that our assessment was incorrect…

Marlynda Hall 3 months ago

I recently had the pleasure of meeting Charles Ham, a pool Project Manager working around the Springfield, VA area, and I felt it was worth sharing just how helpful that interaction was. Even though I was only in the early stages of considering a pool for my home, Charles took the time to walk me through the entire process—from initial planning and design considerations all the way through construction and timelines. His knowledge of the start-to-finish process was impressive, and he explained everything in a way that was clear and easy to understand. What stood out most was how genuinely he…

Jennifer Borders a month ago

Update 06-05-2026 The lines of communication alas have failed. The company was communicating ok for a bit, but then when we started having issues. They fell back into the pattern of not responding for days, not getting people out to address issues in a timely manner and so forth. The current issue we are having is a potential gas leak with our heater. We can smell gas even when it is not running. I reported this issue to them May 31st. They directed us not to use the heater and that they would get someone out asap to look at it. Five days later, no inspection - gas smell still present. We shut…

TIM Bates a year ago

I recently had the pleasure of working with Premier Pools & Spas to build a pool in my backyard, and I can’t say enough good things about their customer service. From the moment I called Beckah at front desk looking for a quote, I was met with friendly and professional staff who patiently answered all my questions. They kept me informed at every step of the process, which made me feel confident and well taken care of. The team on site Edwin and crew was just as impressive. They were punctual, respectful of my property, and clearly experienced in what they do. Every phase of the project was ha…

Scott Rhea a year ago

Premier Pools and Spas did an incredible job! The sales team was knowledgeable and attentive, making the design process easy. The installation crew was professional and detail-oriented, keeping us updated throughout. We couldn’t be happier with our beautiful new pool and the exceptional customer service we received. Highly recommend!

Bdom0204 a month ago

I wish I could Walter and his team sold more than just pools! I have worked with other sales reps for various companies and have never had such an easy, non-forceful experience. He would allow us to pick times and dates that worked around our schedule, such as 6 pm on a Saturday night. He provided so many details and options and was full of information I would not have thought to look up even with Google. His design skills were on point, and he was happy to make multiple changes, even when I think we went through 5-6 iterations before we finalized. And to top it off, my wife enjoyed him a…