Swan Pools - Sonoma Pool Builder

Sepideh Agah 2 months ago

I recently worked with Swan Pool for a custom pool design at our house in Glen Ellen, and I couldn't be happier with the results. From start to finish, the entire experience was outstanding. Swan Pool designed and installed a stunning infinity edge pool in our backyard. The craftsmanship and attention to detail were impeccable, and the project was completed on time, which was very important to us. The team at Swan Pool, particularly Tim, Mike, Amber, and Chantel, were incredibly professional and responsive throughout the entire process. Tim and Mike brought our vision to life with their inno…

Rebecca S. 6 years ago

In January of 2019, we were getting quotes from various pool contractors to have a pool built. We had already put down a deposit with one of them when I got a recommendation from a neighborhood Facebook group for Swan Pools. I called and Tim was able to come out the next day to meet with us. After meeting with him, we knew we wanted to work with Tim- he was very knowledgeable, easy going and down to earth. We knew he would be great to work with for the next few months & we were not disappointed. Throughout the process, there were a few minor snags, but mostly due to things outside their contr…

Audrey G 6 years ago

We contact Swan pool before they had a Santa Rosa office. There weren’t many pool builders in Sonoma County and most would return a call regarding an estimate. Tim was our first contact with Swan. We knew our project would be a challenge as the yard is small. Tim made excellent suggestions to make it work. The estimate we received was fair. The project took some time due to weather but Tim kept us posted and never hesitated to respond to emails, phone call or texts. The pool is exactly what we wanted and he suggestion appreciated. Easy to work with and went above and beyond!

david rossi 5 years ago

Buyer Beware! This company sold us on the idea of a pool for this summer -(signed contract in September 2020). Pool construction was to start on May 1st (unless significant winter rain). Of course, there was almost no rain this year. They don't take calls and their phone message is "full," when I email them, it takes approximately 2 weeks for a one sentence response that basically will say "we are starting on your pool in 2 weeks." That same response has been given to us since March of 2021 and it is nearing July, 2021. There are no drawings, no permitting process starting, simply NOTHIN…

Tanya Couch 2 years ago

The worst experience with a contractor/company ever. They seldom showed up or called on time and would not let me know when they were not coming as planned, did not keep me in the loop , did not return my calls, built the hot tub on the wrong side , pool cover did not work for several months requiring several rework iterations, drainage for cover compartment flooded which took months to finally have fixed, already had to have something fixed in equipment area and they were a year and a half late completing the work as per contract .

P 5 years ago

Last year Tim promised construction would start May 1, 2021. It's almost July and nothing has been done: no drawing; no permit; nothing. Tim goes weeks without responding to our calls and emails, and then he gives us lies that he can't even keep straight anymore. This company is awful.