Thomas Pools and Spas

J W a year ago

Want to thank the Thomas family for the great design and build of our pool!! We went with Thomas pool as they built a friends pool and recommended them. The price wasn't the cheapest but there family owned and great to work with. Please note they may not respond right away as other reviews mentioned but don't worry there not leaving you hanging and will contact you. Probably just busy with designing another great pool for someone!

hamyar saleh 3 years ago

I've had my home for over 10 years, I have never had a worse experience with a pool company like I did with Thomas pool and Spas. I payed 160 dollars a month for full service on my pool. The condition of the pool is unacceptable, let alone our fountains which were not cleaned or serviced. Then after asking Thomas Pools and spas about the service. I was blamed by Heidi Thomas....told I needed to clean the pool better in-between services.. excuses like.... my pool cleaner was not working, and I needed to buy a new pool vacuum for 800 dollars, also that I needed to cut my trees..so I had the t…

Curtis Jackson 2 years ago

We had our 20k gallon pool and spa built about 5 years ago, and it’s been an amazing part of our lives. The price was good and so was the process. Todd the owner was there every step of the way. What really sets this company apart is that over the past 5 years we have been enjoying this pool I have texted Todd anytime I had a question or any issue. Every time he responded with I’ll take care of it. I can’t begin to say how great full I am that he cares about his customers even after he’s been paid and done. The piece of mind that gives is incredible and impossible to put a price tag on! I high…

Lluvia Owen 10 months ago

Argumentative unable to resolve issues, not recommended. Please don’t get yourself in trouble! Very bad service! Unable to keep your pool clean. Like is supposed too, they just want your money nothing else.

mindy brian miller 4 years ago

Thomas Pool &spa. They are awesome ,,gave us the most beautiful pool to build around. They were on schedule as much as possible with all of the supply shortages. Also answered questions and gave us first design spot on Thank you guys Brian and. Mindy

Edward E a month ago

Do not trust this people poor communication no respond to call from top to button this company did my pool 3 years ago and from the beginning I know that they are cutting corners specially the owner named Katy I do not suggest anybody get close to get in contract with them they zero in customer service and support.

Kris Watson 9 months ago

Best in the business at cleaning pool tiles that have hard water on them Jeff is the best

Victoria Barajas a year ago

We were excited to work with Thomas Pools as everything seemed promising, I had read the reviews of lack of communication but still decided to give them the benefit of the doubt. I did deal with lack of communication until it came to funds been released -- usually the only time they were very responsive. After the last phase they never came back to give us '"pool school" as promised. They also left a mess of concrete and boulders claiming they were told "we wanted to keep it." It's been 2 months and still reach out but they do not return my call or text. Very disappointed with the end service…