Big D Pools

Shari Ryan 4 years ago

I cannot say enough good things about Jacob and the team! I had a valve break after a terrible storm and they were out the next day to get me up and going!! As a new owner to our existing pool I needed a lot of help and advice and Jacob was so helpful and willing to share his knowledge and teach me about my system and share tips and tricks! We had so much air in our pump and it’s COMPLETELY GONE now!! Thank you Big D Pools and Jacob and Jerry for being so kind and helpful! I’m sure I’ll meet Matt one day but until then I just cannot say thank you enough to you all!!

Amol Shah 11 months ago

Dustin has every excuse in the book to not perform work in a timely and suitable manner. He rarely picks up the phone and will text he will call you back (never does). You constantly have to contact him and then pray one of his workers shows up. After shotcrete applied, it took 7 months to complete my pool! His workers just disappeared! Additionally, I have had warranty issues since my pool was constructed by him, well over a year now, without any resolution (light doesn't work, filter nosel broken, etc.) . Loud and noticeable air bubbles in both the pool and spa. Spa jets not having appropri…

Scott Pennington 6 years ago

I got 4 quotes to replace my pool heater. I spoke with each one of them. Dustin at BigD pools was great. I got the best price with the right warranty. They were on time and did a great job. I even got a follow up call just to make sure I was happy with the work. I would highly recommend these guys.

Amy English a year ago

Finally, a pool contractor that actually knows what they are talking about...thank you for being honest and direct about recommendations, materials, and what can and cannot be accomplished. The soil we have here ensures constant challenges with swimming pools, and a company that knows how to cope with that in the best way possible is invaluable. Thank you for being willing to do the small repairs as well, not just focusing on the big ticket renovations and then running away like most pool contractors in the area.

Jill Galloway 2 years ago

We had a wonderful experience with Big D Pools. We tried for weeks to find a pool company to replace our pool lights. Once we learned of and reached out to Big D, they came by within 24 hours to assess the situation, and three days later, it was resolved. The communication was excellent along the way. They even did some legwork to ensure we got the most economical solution for our situation. Highly recommend!

Alan Butz a year ago

Dustin was sick, he got back to me and made everything right. Had used in the past with great service. Dustin is back and so is the service.