Big Rock Premium Landscaping and Design

Nate Randle 2 months ago

If you want your pool deck to look like this, hire Big Rock. The pictures tell the story. The crazy part is this is the SECOND time our backyard has looked like this. The first time, we called and complained, but they wouldn’t come fix it. After already paying way too much money, I withheld the final payment. Instead of owning the problem, THEY PLACED A LIEN ON OUR HOUSE. I had to pay to get the lien removed, and only then did they finally show up. Even worse, they refused to use a different material. They laid the exact same type of stone down and told us the first round must have been a “…

allyson randle 2 years ago

We hired big rock in December of 2020. We did a full design work up of landscaping plus hard scape. Here are the facts 4 years later. - Most of limestone around our pool including coping and edges is crumbling like sandstone. - They put silicone grout on top of the regular grout to hide mistakes and try to make it even. Instead it looks like an outdoor bathroom. - The plaster in the pool and hot tub has cracked, is discolored, and has large white spots through out the pool. - The jumping deck that was designed for our pool is still unfinished didn’t pass code. They put a large piece of plywood…

Mauri Love 9 years ago

We hired Big Rock to install a two-acre property in Holladay when we built our new home. We learned quickly after the install that the quality of the work and the integrity of their word was very poor. We had many 7ft and taller pine trees that were left in the burlap when planted. Now, two years later, those trees are all dead and we are paying to have them removed and replaced. I had a third party arborist come inspect the trees. They provided me with a letter stating the trees were not only planted incorrectly, but often planted in places with little chance of survival. We waited for a year…

Camille Jones 3 years ago

We hired Big Rock to transform our backyard and quickly became frustrated. Our frustration was on 2 levels: 1 - The timing and lack of willingness to provide any timeline or end of project date 2 - Quality of Work. While the list is long, this is just a few small examples of what we have experienced. We signed the contract with Big Rock in May of 2021 (over 19 months ago) and it was represented to us that we would have a completed pool by the summer of 2022. We were given a dig date of 9/21- the actually dig date was 2/22. The concrete was shot at the beginning of 3/22 and then it sat fo…

Brad Murray 3 years ago

This is an awesome company that stands by their work. 2 years ago we had over 1500 sq ft of porcelain pavers laid around our pool. When the snow melted this spring I noticed some cracks and looseness in the grout. I texted Brandon and got a very quick reply that they would take care of it. Peri contacted me and scheduled the work. I expected that they would come and do some basic cosmetic repair. These guys did it right. They ground out the old grout everywhere there was a crack or looseness and replaced it with brand new grout. We are very pleased with the repair. I would definitely recommend…

Salvador Sanchez in the last week

Had Big Rock do a paving job for us and they knocked it out of the park. The crew showed up on time, got straight to work, and the whole process was smooth from start to finish. The finished driveway came out clean and looks way better than before. They didn’t cut corners, cleaned everything up when they were done, and were easy to work with the whole time. If you’re looking for a company that does solid work and stands behind it, I’d definitely recommend them.

Wes S a month ago

Incredible attention to detail and planning a very complex, three level mountain slope side yard with fountains, grass, flagstone, multiples retention walls and drainage. Very professional in design and build, with great assistance in lighting and horticulture. Construction site was kept very clean, and very thorough on final clean up of the the roadside and landscaping.

Jared Weiss a year ago

Was looking into getting a bid from this company to do my entire backyard. My first phone call the sales rep was late without a text or email. Then when we spoke they had scheduled a time to come and measure and I waited outside my house to greet the sales guy Jake, no call, no text, no email and no show. This is a precursor to how they handle projects most likely. Sorta glad this happened, I feel like I dodged a bullet.

Alex Lindell a year ago

Hiring Big Rock was the worst decision we ever made. It has been incredibly stressful and just horrible. More than 4 years after we started, it is still incomplete. I had to hire a lawyer and go to arbitration and it still isn't resolved. The pool has had 3 leaks in 3 years.