Custom Pool & Spa Mechanics

Shannon Yeary 2 years ago

We had custom Pool & Spa Mechanics do renovations on the pool of a new house we purchased recently. This is the second time that we have used them and we’re 100% happy again!!! Larry, the owner, has gone above and beyond to make the renovation perfect and has also come out many times during the process to check on the crew and the work they’re doing . His crew has been amazing and worked so hard to get the job done quickly. The workers also clean up after themselves daily, which I truly appreciate. If anyone is looking for a reliable pool company to do renovations, I highly recommend Custom Po…

LEONA PLESZ a year ago

Our pool was resurfaced by Custom Pool and Spa Mechanics, Stuart, Fla. While I was assured all workers were not contractors and worked for the company, they were not. Several employees claimed they were asked to help and left their trash and cigarette butts lying in the yard. This is what occurred: The tile guy is fabulous. The pool resurfacing - they broke the light and rigged it w this plastic instead of fixing it the correct way. The resurface workers scratched tile and Rachel would not fix the scratched tiles or have the owner call us back after requesting several times for a phone call…

Laurie Weber 6 months ago

Custom Pool and Spa Mechanics did a outstanding job. From start to finish, their team was professional, knowledgeable, and reliable. They arrived on time, explained everything clearly, and completed the work efficiently. It's hard to find service companies you can truly trust, but this is definitely one of them, Our pool and spa are running perfectly and we couldn't be happier with the results. We highly recommend them to anyone needing pool or spa service.

Marvin Iavecchia a year ago

Beware! this company does not respond to warranty work! Had entire pool resurfaced with new tile and coping and also deck resurfaced in September 2021. $18,000 dollars later, Diamond bright pool coating has already chipped away in one area about 3 inch diameter and I can’t get Custom Pool to resolve it. Also beware if they try to sell you deck crack warranty thru PolyLift USA. My deck cracked and I still had to pay Custom Pool and spa over $1,800 to repair. PolyLift warranty only covers future applications of their product not the crack repair itself! UPDATE: Confirmed with my pool cleaning c…

Jessica Anderson 3 years ago

Not sure where to even start. Consistently forgot chlorine tablets. Consisitent turnover of pool personnel and the final straw was when they damaged our pool screen door. They did not use the hydraulic latch to keep the door open while entering and leaving the pool area with their cart. My husband and I sit right by the door as we work from home. The technician slammed his cart into the door causing the door to turn clockwise an 8th of an inch and no longer closes. This is unacceptable as we have dogs. Kenny said he would send someone to fix it but we want the people who put the screen up to f…

Linda Richey a week ago

This past winter and spring I had a new patio (including screen enclosure, not done by Custom Pool) and "spool" installed by Custom Pool. Unfortunately during the course of my construction, the project manager for my project became seriously ill which caused an understandable delay. Rob filled in and worked diligently to iron out any wrinkles. At the time, there were a few bumps that were frustrating, but in the final analysis, the project works as it should and is an attractive addition to my home. That said, there are things I would change due to my not knowing what I did not know. My a…

David K. Campbell a month ago

Our technician, Jose, was fantastic. He quickly diagnosed the issue with our pool pump and recommended a full replacement. Not only was he honest, professional and efficient, but he also went above and beyond by upgrading our outdated pool pump and plumbing. We are thrilled with the results and the improved setup!

cr2886 3 months ago

Custom Pool & Spa Mechanics installed a new pump and filter for me and they were awesome! They were priced fairly and were able to get out to me quickly so that my pool didn’t turn green. From scheduling to receiving service it was smooth and easy! Highly recommend them!!

Desiree Dampier 4 months ago

Top quality work with every project!