Mossman Pool Covers

David Sinclair 7 years ago

Recently this company was purchased by CoverCare. Very rude staff. Customer service rep constantly interrupted me on the phone. Her manager called me later and constantly interrupted me while I was trying to get clarification and ask questions. She would interrupt and blurt out answers half way thru me asking questions. This company wants you to pre-pay for service calls, UPFRONT, but they are unwilling to tell you how much without actually going onsite. They DO NOT have a secure way to get credit card payment details, other than over the phone, or as the rep said "You can EMAIL me your …

Eva Chi 10 years ago

Extremely RUDE service, expensive, and hard to work with. Called today to fix our pool cover. When the person on the phone figured out that we went with a different company for our last pool cover replacement (we used Mossman to replace our cover before the previous one), she said that we should call the other company to service our cover. After I replied, I didn't know that you only service pool covers that you installed. She said they prefer to service their own covers and RELUCTANTLY scheduled a time to come out and fix our cover. We then called Roybal Pool Covers and got an appointment two…

Marylynn Carrasco 9 years ago

Pretty painless experience! They came out for a quote very quickly, presented options, the price was right and they installed the new cover the next week. I am very satisfied.

Brian Walden 8 years ago

Top Notch service. Has to be going broke for all the kind things he's doing at my house at no additional charge. Thank you to Bennett and the crew for all you've done.

Pool Man 6 years ago

Was able to schedule me in ASAP.

Marc Mauney 4 years ago

Excellent, fast, Professional Service