Royale Pools

Mae Herman 7 years ago

The best decision we made was to leave Royal Pools. Our new service company is much more superior with customer service. No need to feel bad about asking a question. Callie was rude and apparently never felt the need to let us know that they would not be opening our pool. I waited a year to compare services and I am so very glad with our second year with another company. As another reviewer stated “ you’ve been warned”.

Amy Edison 5 years ago

This pool builder is fantastic. They know exactly how to build vinyl pools and they deliver an amazing product. The crew was very friendly. We built at the height of the supply issues full of delays everywhere in the construction industry. Royale Pools communicated every last speed bump and explained how we would get past them as they arose. We got exactly what we ordered and we could not be happier. Thank you Royale Pools! Amy E.

Ben Otis 10 years ago

I am never one to write reviews but I felt I needed to write about my experience as well as others. They own Royal Pools and Royal Storage. Multiple units on their property were broken into during the time we rented a garage from them and they do not carry insurance for their units. I would suggest going somewhere that has security. I was also charged $35.00 when I took my things out because they had to "sweep". After finding this out, I said I would be more than happy to come sweep it out that day. Her reply was that she had already done it and that it did not need to be done again. This i…

Grace Calvert 8 years ago

Just called Royale today to place my order for the summer; when to open, what chemicals we need, etc. Asked about ordering a new solar blanket and Callie was very helpful. The guys who come out to work on the pool are always friendly and answer any questions I might have.

Trey Williams 9 years ago

Was recommended to them by our neighbor who also has an inground pool. It says free water testing and if you have questions to call them. I called once and twice while physically in the store trying to learn about the products and what my pool needed and why. I asked about water testing and was immediately replied with this: "If you buy the chemicals from me, I'll test your water." Five days later while having an issue with my sand filter and deciding on a cholrinator, again while inside the store and inquiry about parts for my filter and the sand and replacement process, the same rude lady on…

canon3000tubester 10 months ago

Great prices and great service

Jon Lee 2 years ago

Very knowledgeable pool builders! I have only had pleasant experiences with the staff. I would highly recommend if your looking for a quality build pool.

chad Peterson 2 years ago

Great service , excellent owners and staff ! 10 year customers

Carrie Daniel 3 years ago

My husband and I really try to support local businesses in the area. We recently bought a house with a pool and came to their location in Fairfax to buy pool chemicals. Both times we've been in the store, the gal was extremely rude and condescending. We will not be returning, and we will be taking our business to a different local shop.