SSG Pools

Dana Hooper a month ago

I Contacted SSG to repair some loose tile on our pool. We had them demo, replaster and re tile the pool about 7-8 years ago. Their rep came out and was unaware we were an existing customer until he was here. He sent me a proposal saying the pool needs to be completely redone already? My original finish lasted 30 years! If I can only anticipate getting 7-8 years out of a $29,000 SSG remodel I’m really not very interested in their services. In my opinion the plaster does not need to be redone and the loose tile I need repaired is likely from the caulking not properly adhering to the coping and …

Jason 8 months ago

We fully remodeled our existing inground pool with a new pool deck and pebble finish. The final result is impressive, and any minor cosmetic issues were quickly fixed without question. For anyone choosing SSG, it's about the destination, not the journey. Our project took over a year; however, given the final outcome, we wouldn't hesitate to use them again or recommend them.

Jack Murphy 8 months ago

We had our gunite pool and deck remodeled. It was a big job. SSG was professional. They (Darell Noble) prepared a detail quote and he was patient and answered all questions. The office manager prepared a schedule and everything was completed within the schedule. I highly recommend South Shore Gunite.

June Zoia a month ago

Have been waiting 5 weeks to have SSG come out to repair something they broke at pool closing last October. They noted the issue in the invoice yet are not following through. Chose not to have SSG open our pool due to the super high cost… Over $1000 to close! I started calling about the issue mid April (before they got busy) and call every week and continue to get dismissed. Mary is their best customer service person they have. She is patient and pleasant. However, she can’t get anyone to get back to us. Pathetic customer service for a company that prides itself on quality.

Nadia Hucko a month ago

I’m writing this on behalf of my parents, who had a deeply unpleasant experience with this company. Some background: both of my parents emigrated from Europe in the 1990s and speak with accents. From the moment the technician arrived to give an estimate for replacing coping stones around their pool, his demeanor was off. He was rude and abrasive from the start. He asked where the equipment was, and when my dad misheard him and answered “in the shed” (the project had nothing to do with pool equipment), the technician laughed and yelled at him, saying “I don’t care about your pool equipment, I’…

Bryan 2 months ago

Awful drivers. An employee just cut me off and almost hit another car on a low traffic road in Kensington. Apparently 4 seconds was too long for them to wait in order to make their turn safely.

Jeremy DaCruz 2 months ago

Someone driving one of their trucks nearly ran me off the highway last night