Aqua Pool Company, Inc.

Shawna Byers a month ago

Update: they replied today! 2 years later after my call and post they finally resopnd??? That 1st photo under their profile is NOT one they service. They are too good for that area. They want upper class, not working class!!!!! Origional post: Called for service to my pool. Was told they do not service my area. Confused because they are only 3 miles away from me I asked "so no Bay Point"? They then claimed they do not deal with Hwy 4. I was extremely confused by this. With where they are located how do they get anywhere without dealing with Hwy 4 traffic. So I asked "so you don't go to …

David Petinaud 2 years ago

My hot tub heater stopped working. They sent over Nino, the same day. He completely took control of the situation. He completely solved the problem. He literally was here for 3 hours. He even noticed that my gas meter was not large enough ( confirmed by PG&E) and recommended we upgrade it to a larger one to accommodate all the stuff we have. Thanks aqua pool for saving the day. That hot tub is my wife's favorite!

Robert Hartung 11 months ago

Our 20 year old Jandy pool remote and controller recently stopped working for us. We got Aqua Pool's name from the Jandy website as an authorized Jandy service company so we gave them a call. We scheduled an appointment with them to come out. The technician arrived on time, he was friendly, professional and very knowledgeable. He identified the problem and suggested that there were two options for us, explained pros and cons of both options, and they would have to spec out the costs and send us a quote. We got a quote for both options in a couple of days. The quotes were fair from the research…

Jennifer Calderon 10 months ago

This company is completely insensitive to their customers. They don’t listen, don’t care, and they definitely don’t take responsibility when things go wrong. I explained multiple times that their delays and mistakes were creating huge problems for my family but they brushed it off like it was no big deal. Their attitude was dismissive, rude, and honestly insulting. Instead of showing any empathy or trying to make things right they acted like I should just deal with it. The lack of respect and basic human decency was unbelievable. It’s one thing for a company to make mistakes it happens but the…

Ed Massey a year ago

Our pool is always jamming with humans and dogs... We also keep it very warm which creates its own challenges of keeping the water clear. The service from the pool techs to the guys on the phone, we have been thrilled with and happy to be in the Aqua Pool family. We re on our first pool but took us 4 pool companies to find one who just does it the right way with no games! I mean no BS. Recently we had glass in our pool and instead of draining it like everyone said to do, they vacuumed it and provided other techniques in which we could do on our own. Why? Because they said draining a pool would…

Daniel Hernandez 10 months ago

Don’t book, these guys are disrespectful person who lost my business by not having compassion or empathy. Would not recommend this guy who luckily i got his  CA license #768494 and license plate 63810S1. No basic human rights.

Adrian 10 months ago

Incredibly disrespectful and lack of customer service. Wouldn’t do business with them, find someone else.