Creative Pool Concepts

Kathy Davis a month ago

After buying a swim spa from Scott and Kelly Thomas, our backyard is our favorite place to exercise and relax. They guided us through the process of choosing the perfect product for our needs. On the day of the installation, Scott was there the entire day. He stayed until 8 pm making sure everything went to our satisfaction. Not only have we developed an excellent professional relationship with Scott and Kelly, we feel we have made new friends. We could not be more satisfied.

J H 3 months ago

I had a great experience with the Spa Gallery. I worked with Scott on finding a new spa for our family. Scott was a no pressure salesman made shopping with my wife and kids a breeze. Delivery was very easy the team made sure the spa was put exactly where I wanted it. I had a wonderful buying experience I will be a customer for life.

Ashley Barnwell 2 months ago

We have had an incredibly frustrating experience with this company. We were scheduled for a pool opening two weeks ago and after multiple visits to our house, our pool is still not open. There has been zero communication from them as to why this is and when we reached back out, we were given a time that they would return to finish the opening and they did not show. We also had a very poor closing experience last fall and decided to give them another chance, but we will not be returning to this business. Not to mention, one of the first guys they sent out was seen on our security cameras expo…

T Sims 4 years ago

I was having the cover replaced on my hot tub/spa and it was in an awkward place for access. The guys were great—on time, friendly. They assessed the situation, formulated a plan, and got the job done. They did a perfect job and I couldn’t be happier. I have known the couple that own this business for years and consider them friends. I am so glad they have their store and they are definitely my go to source for all things Hot Springs—the best spas available.

Craig Curry 7 years ago

Scott and Jarod just finished installing our Swim Spa. Everything from the initial order, to the delivery of the unit today, which was fun to watch, to the install, was nothing short of amazing. Extremely satisfied and can’t wait to use the spa. I would highly recommend Creative Pool Concepts for your pool or spa needs!

A P 2 months ago

Working with this company has been a nightmare! Last year, we hired them to close our pool and had a poor experience where our cover was broken and put on incorrectly. We decided to give them a second chance rather than just take our business elsewhere, and that was a HUGE mistake. Multiple weeks after our scheduled opening, our pool is still not functioning correctly and looks like a swamp. There has been very little to no communication about what is happening or why the opening has not been completed. We have gone into the shop, called, and messaged many times. We are brushed off, ignored, o…

Jessica Wehrman 2 years ago

Truly the best! They have always been out go to for all of our hot tub needs.