Del Val Pools and Spas Elmer

David Busarello 3 weeks ago

The purchase and installation of our pool was excellent. The site preparation was done by a firm that was experienced and professional. They even got rid of a big piece of concrete that we couldn't budge. The team that installed the pool and filtration system were efficient and friendly. They cleaned up the site and took as much time as we needed to teach us how to run the salt water system. In the past 3 years since we bought the pool, we visit the store every 2 weeks to have them test the water. We buy whatever they recommend and usually buy something like a toy or raft, just to support a lo…

Howard the Great a year ago

Our pool is not properly installed and is dangerous. Last july 2024 we purchased a $15,000 pool. There was two Corner posts that were incorrect at the time of install. The pool installation company Modified Two posts With new holes For the railings to fit(unsafely). This was a temporary fix and the correct parts will be delivered to del val. We have been back and forth with the install company the pool company and the manufacturer everybody keeps blaming the other company and Del Val just keeps blowing us off not really wanting to help. it has been almost a year and today we were given more s…

Marc Bidic a year ago

Seamless experience. From Ken in sales, Carly in permits (and a million other jobs), install crew, and meeting owners on site. Everyone worked tirelessly with crystal clear communication the entire process. My family and I couldn’t be happier.

Justin Harvey 5 years ago

Best of the best for everything. Quick to respond & correct any issues. Awesome team in Elmer & great products. You have a customer for life, thank you!

Ralph Camp 2 years ago

Zero stars if I could. Supposed to be here on Friday to repair a leak behind the light. Then it was changed to Monday but never called to tell me until I asked where they were. Problem not fixed on Monday. Called Tuesday to report the problem persists, ensured I would get a call back. No call. Called again later in the afternoon, no answer. Called again Wednesday. They won't come out until Friday. Never again. Horrible customer service. A week later my pool still isn't fixed. Edit: Since I blasted them, they are now refusing to continue. I never said I lost water during the day. I specifically…

Jacki Pietrak 4 weeks ago

I like this store much better the people are very helpful and nice. They take the time to talk to you. I would recommend coming here if you use Delval.