Dupont Decks

No Quarter 3 months ago

Beware!!! Poor quality workmanship!!! They abandoned the deck they were building for me. If you decide to sign a contract with them, make sure they have a performance bond. They simply walked off of the job and left my deck unfinished. Now I have to hire another contractor to remove their defective deck. And I have to hire a lawyer to bring them into court. I don't think it is a coincidence that Dupont Decks, all of the sudden, has nine "5 Star" reviews all on the same day. The reviews all say the same thing. The reviews say the company is great, the staff is wonderful, and the company is veteran owned. So what? Their workmanship substandard. The deck that they built for me is already falling apart, and they are not honoring their lifetime warranty.

No Quarter 3 months ago

Unfortunately, I hired Dupont Decks to build a freestanding deck. I believe that their deck is an unsafe structure. I do NOT go out onto the deck, in fact, the State Inspector told me to block off the entrance so that nobody can go out on to it. The deck does not look like the agreed upon plan; the deck is not flat, the deck is not level, and the posts are not plumb. I believe that Dupont Decks used inappropriate footings, post bases, post caps, and fasteners. I also believe that Dupont Decks did not install any of these inappropriate items and materials correctly, and their work is sloppy. The freestanding deck was wobbling and swaying, so Dupont Decks forced the deck up against the house, smashing the siding, and then braced the deck against the house. They were using the house to support the "freestanding" deck!! They used a bunch of extra bracing to try and prevent the deck from swaying. They said they wanted to keep the deck braced against the house so they could pass inspection, and then after inspection, they would do whatever I wanted with the deck. I believe they were trying to mislead or trick the inspector so they could pass the final inspection. I informed them that I was not accepting the deck, but they called for the final inspection anyways. Dupont Decks seems to be blaming me for the swaying deck that they built. They have stated that the deck sways because it is over 9 feet tall. They have stated that the deck sways because I won't let them attach the "fre…

Mark Gerszewski 4 months ago

Dupont Decks is really a team of experienced people responsible for different steps of the build. I could not be happier with everyone involved. You have a project manager to ask question to and she emails all important information to keep the job on track. The lead builder and his team are craftsmen that really take pride in what they build. My wife and I really love the deck and how well the project stayed on track. I would recommend Dupont Decks to any one wanting a deck build or upgrade.

Whitney Russell 5 months ago

We recently had two badly bowing post supports replaced on our deck and are very happy with the results! From start to finish, everyone we interacted with was friendly and professional. We appreciated that Justin took the time to clearly explain the problem and walked us through our options. Scheduling was a bit of a challenge due to weather and supply chain factors, which is completely understandable. We would’ve appreciated a few more scheduling updates along the way, but aside from that everything else was very smooth. We will absolutely be back when we're ready to replace the full deck! Would definitely recommend giving them a call if you're in need of a deck repair, remodel, or replacement.

Lisa Abramshuk 6 months ago

Our experience with DuPont Decks was amazing. We highly recommend them!!!! Great customer service from everyone. Our deck looks great!! They kept us informed the entire time with what was happening. Special shout out to Justin, Brooke, Lindsay and Lisa- very friendly and helpfull. We would definitely hire them again!! Mike and Lisa