J Caldwell Custom Pools

Guy Caldwell 3 months ago

I cannot recommend J. Caldwell Custom Pools enough! They were recommended to us by a family friend to do a renovation and add a sun shelf. Even though we live more than 3 1/2 hours from DFW Ben made the trip out just to do our quote. Even with the long drive every crew showed up on time and worked late! You can tell that they take pride in their work and are skilled at what they do! Today Thomas and Hero came out to balance the pool and clean up debris that fell in our pool! They answered texts promptly and even completed the project a month from the date that Ben came to get an estimate.

kim hoffmann 2 years ago

We had our pool design in hand but needed a pool company to execute it and J Caldwell did it perfectly. This was our very first pool to ever own so we needed some extra education time to feel confident as new pool owners. I can’t say we actually got that but we did encounter several of their subcontractors who were very knowledgeable and happy to explain each part of the pool building process to us. The pool is beautiful. The entire process took15 weeks? That is from the day they started digging until the last step was complete. We have no idea if that is quick or slow but we are very hap…

Brian Scott 6 months ago

We just finished a building a new house that included a new pool by J Caldwell Pools. J Caldwell Pools exceeded our expectations at every step of the process. Tanya was so helpful and knowledgeable in working with us to design our pool and pick out the finishes within our budget. The construction crew was one of the best contractors on site. We never had to worry about them doing excellent work on time and on budget. Finally the checkout/commissioning crew did a great job getting the pool running and showing us how everything worked. We are eagerly waiting for summer so we can begin u…

Cheri Conlin a year ago

We had a great experience with J Caldwell Custom Pools! Ashley met us on site to discuss what we wanted, and came up with a beautiful design that encompassed all that we were hoping for. Brent and his crew brought that design to life and we couldn’t be happier! The whole team was friendly, patient, and truly wanted to make sure we were happy with the job they did for us! We will definitely use them again for any pool needs we might have in the future. Highly recommend!

Lain Lewis 2 months ago

It took 15 months to complete a job that was verbally quoted as 3-4 months. Broke ground 12 Nov 2024 and final work completed 04 Mar 2026. Actually took almost 16 months. At some point you just have to stop. Multiple reworks including water feature, sink, wood stain, and pool plaster. Both had to be removed and reworked. They are beautiful now. Coping was beautiful but when they chipped out the original plaster they threw heavy tools up on coping and scratched it badly. They came back and used a grinder to remove the scratches. Horrendous. Look at the photo of the coping. The concrete is powde…

Richard Williams a month ago

J Caldwell patiently worked with us the get a pool design that was exactly what we wanted and within our budget. We had the same experience during construction. Scott, our project manager, was patient with us and eased all our concerns throughout the process. One year later we have not had any issues with the pool that could be attributed to J Caldwell. It is a beautiful pool that the entire family enjoys. Overall a very good experience. UPDATE: Years after installation, the color of our pool deck has discolored and deteriorated. After speaking with the product manufacturer, this appea…

Shanty Sisters 3 months ago

I originally left a 5-star review, but after recent experiences, I feel it’s more accurate to rate this company 3 stars. The pool build itself went fine, but the customer service after the sale has been disappointing. I recently reached out regarding cracks in my decking that developed less than 3 years after installation. I understand from the contract that cracks are not covered under the 1-year warranty, that’s not the issue. My concern was the severity and whether it could lead to larger problems over time, especially since I’ve had multiple pools over the past 20 years and have never expe…

Russell Kramolis 3 months ago

J Caldwell is the best. I have had multiple pools built and they are superior in every way. You don’t find honesty and integrity often these days. If you are looking for new construction or remodeling this is your company.