Mr Bill's Pools & Spas

Kineta Lewis 10 months ago

For anyone that has a pool and is looking for a company to fix it/replace/close it do NOT use Mr Bills Pools and Spas!!!! We called them in April/May for a quote for a new liner have us a quote which it was average! They came and measured for the liner over a month later called us to set up to install it! Middle of July they start to remove our liner left it for couple days water builds up off course 😒 they were here inconsistently never more than a couple hours never consistent days in a row show up out of now where gave me an attitude work I was asked about water because they were pushing …

John Clum 2 years ago

After shopping at two other spa stores in the area that showed no interest in dealing with me unless I was willing to pay around $10,000 dollars, I went to Mr. Bill’s. He sold me a high-quality tub for a very reasonable price. He also delivered the tub to a location in Pennsylvania for free. Now, what this review is really about is why you should buy your tub from Mr. Bill. When you buy a product like a new Hot Tub you want to buy it from someone who will back and support your product. When my tub was hooked up and filled, it had major fault issues. This is no one’s fault. This type of thing…

tomato potato 2 years ago

Terrible customer service. Ended up fixing g poolmyself. They took 2000 off my card. Wanted 1200 more for liner only. I bought one for 800. Mr. Bills wanted 3200 for this liner. Bought it elsewhere for 800. He kept my 2000. Was supposed to take half of 3600. He's about as good at math as he is at customer service. What part of this is false?

james Park a month ago

2 years ago twice I went in there.the woman doesn't even let you shop..kept asking if I'm ready to check out.from across the store and rushes you...well happened again this Saturday and I was with my son..same thing.i had a couple items in my hand and still looking and she asked the same thing...that was it.never again ..I put the stuff back and left..its like she doesn't want to be bothered...rushing you...screw mr bills,I'm done and the parking sucks they always have their trucks, trailers and supplies in the way...

Theresa Chamberlain 4 years ago

I had a new liner installed in my inground pool this summer. The staff at Mr. Bills were very professional and friendly from the moment I contacted them for an estimate, to signing the contract and having the job completed on time. Bill himself and two other workers came out to install the liner. And it is fantastic! It fits like a glove and is absolutely beautiful. I couldn’t be happier! I was very pleased with the overall cost for everything. I chose the gulf coast/ tan seastone liner pattern for a more unique look. It’s just so cool looking. Reminds me of a Laguna the way the color fades …

Andrea a week ago

I am a returning customer because my pool is taking care of beautifully every year! The men are very nice, respectful & do a great job! They answer any questions I have & that is very important to me.

Megan Eddy 2 weeks ago

I wish I could give zero stars. I put a deposit on a new liner in May 2025. The next day I cancelled when I found out I only needed a small patch. Mr. Bill's refused to return my deposit. I sued and won in small claims court last September. Mr. Bill's has not satisfied the judgement, refusing to return my deposit over a year later. They lied about needing a new liner and they continue to rip me off by refusing to pay up.