North Eastern Pool & Spa

Aruna Badlu a year ago

Northeastern Pool and Spa was great to work with for our pool project! Our salesperson was Craig and I would highly recommend him. We started our project in September and it was completed in the spring. Craig and the rest of the team was very patient with us and they listened to our needs. In the end we couldn’t be more happy with how it turned out.

Carl a year ago

The water level in my pool was dropping too fast recently. I performed the bucket test and found the pool was losing water at a rate of about 3-4x as fast as the water in the bucket. I have a good friend who told me he had a similar issue and called North Eastern. I made the call. I'm glad I did. I left a message and they called me back in a few hours. I could tell this company would be good by the way the lady (I'm so sorry I forgot her name she was great) knew everything I was asking and answered my questions. She then set me up with a leak detection appointment for 3 days later! Ye…

Sean Thomas 10 months ago

I recently had my Dolphin serviced under warranty at North Eastern Pool & Spa in East Rochester, NY, and I couldn’t be happier with the experience. I worked specifically with Corrado, who diagnosed the issue quickly, handled the warranty process with Maytronics, and had me out the door with a new power cable installed in no time. Corrado has also done a few pool motors for me in the past, and every time he has been extremely knowledgeable, professional, and efficient. What really stands out is that he takes care of customers the right way — ensuring things are done properly and fairly. That l…

Megan C 3 years ago

We just had our 18x40 in-ground vinyl liner pool installed last fall. From first meeting to final inspection, everything went very smoothly for our pool build. We had one small blip with the concrete company but it was quickly resolved. This is our first full season with the pool and we’re so happy! Best decision we’ve made. As first time pool owners, North Eastern’s staff is incredibly knowledgeable and has made it so easy to learn everything for maintenance. I’m in every few weeks for water testing just to make sure we’re on top of keeping our pool balance and they’re so patient to answer q…

Kyle Steadman a year ago

10/10 would not recommend This company is $10,000 more than the next lowest company and over promises and under delivers. This company has more cracks than the concrete they installed 2 weeks ago. It will have been 6 months from when we signed the contract to when they finally finish even though we were told it would take 2 months. We were willing to spend the extra money with them because they promised everything would be seamless but as you can read that was a lie. If you are having a inground pool put in proceed with caution. They will tell you what you want to hear. They wanted us to be a …

Doug 4 weeks ago

Very helpful folks there with great attitudes toward customers, especially new ones to the pool world.

Elisabeth Bostwick 9 months ago

I went in to get what we needed to winterize our pool. Everyone there was incredibly helpful, they installed our pool and close it one time.