Puraqua Pools

Jason Cacciapuoti 2 months ago

Dave and the staff were great in getting the club's pools open, balanced and ready for inspection. The office staff is courteous and helpful. The staff that came out several times over a couple weeks worked hard and were knowledgeable. I couldn't be happier with Puraqua to this point.

kevin shea 2 years ago

Title: Exceptional Service from Start to Finish! I recently had the pleasure of using Puraqua Pool Service, and I can honestly say it was a wonderful experience from everyone I encountered. From the moment I called, Jamie and Ken in the front office were incredibly helpful and made sure I was promptly put on the repair schedule. Their friendly and efficient service set the tone for the entire experience. The real star of the show, however, was Ian, the pool technician. Having been a pool attendant in my younger days, I’ve met quite a few pool technicians, and I can confidently say Ian is the…

Chris Jenny a year ago

I must say that this entire season it was a pleasure to work with PurAqua. It was my best season of pool service in 30 years of owning a pool. They showed up consistently and were highly attentive to the needs of the pool and spa. Occasionally, when things were not done quite right, they returned quickly and corrected things. Always with a customer first attitude. I have used PurAqua for decades. While their service has always been “good,” this year it was “excellent.” And consistently so. Even the water was happy. Crystal clear all season long. 😀

Will Kinlaw 7 months ago

Whatever you do, don’t call these guys. Their technician lost a bunch of parts and left my system disassembled. I called 9 times and they took my message each time but nobody ever called me back, to this day. Found someone else who finally managed to put it all back together but PurAqua cost me months and a lot of money.

Dave Cecere 3 years ago

We've had Puraqua Pools open and close our pool for years and they do a great job. They are very thorough and leave the pool beautiful and without any further work needed from me! David in particular was extremely helpful opening this year. He arrived quickly to get the pool open in time for an early season party we were having and then also helped diagnose and fix a problem with our chlorine generator very quickly. Recommend.

Wyatt Callander in the last week

Reasonable prices & good customer service.

Derek Straffin in the last week

They come out to Service a pool for a property that I own, they couldn’t complete the job. The The technician stated that he does not have the proper tools on his truck to complete the opening and service of the pool . I spoke to Dave about the situation and he was the absolute most confrontational, argumentative, unprofessional. There’s a reason why this company has a three-point something star rating. On the reviews they have no idea what customer service or just being polite means if I were the owner of this company. I would severely rethinking keeping Dave in the front office. Staff oper…

Christian Fernandez 3 weeks ago

I sit on the board of 140 units in Watertown and Dave at Pure Aqua has been incredible to deal with. Weeks ago he promised me to be on site to personally spearhead some of the challenges we faced to get our pool open and with no reminder today he was onsite for the inspection as promised. This is the kind of attention we look for and we sincerely appreciate pure aqua's patience working with us through this process. Thank you and thanks for getting this done for us in time for the 4th of July.