Round Rock Pool Pros

Jesse B 3 weeks ago

HARD PASS. WOULD NOT RECOMMEND AT ALL! Moved to a new house and shopping for pool service. Submitted an online request on their website Wednesday around 9 AM. Out of the 5 companies I submitted a request to, they were the 2nd ones I reached out to but the last ones to reach out back to me (excluding the auto-generated "thank you" text which the other pool companies sent as well). Lisa from the office called me Wednesday at 5:38 PM and said she could have a tech come out the next day to give me a quote. Jose came out Thursday around noon. He was super nice and professional. He said he would get me 3 different quotes for the 3 type of packages they offer by the end of the day or the next day (Friday) in the morning at the latest. By Friday at 4:25 PM, I had yet to receive anything so I called and spoke to Lisa and she said they'll send it over shortly. They sent 2 quotes (not 3) at 4:40 PM. Monday morning at 10 AM, I called to discuss the quotes for further clarification, especially since the links weren't working. Lisa said she's going to call Jose and call me right back. She never did. Tuesday morning at 8:28 AM, almost a week after I had initially reached out, I called saying they never called me back and asked to speak to a manager. She put me on the phone with Jose and he was a totally different person than the guy that came out to the house. He kept interrupting me and talking over me. He was rude saying I didn't know anything about pools (that might be true but this is not my first house with a pool and that's not something you'd say to a prospective client), and making excuses for their lack of responsiveness. If they're this bad when they're trying to earn my business, I can't imagine how bad they are once they do earn it. Reading some of their other reviews, I should've just never reached out to begin with. TLDR: Unresponsive, unprofessional/rude, overpromise/underdeliver. Ended up going with a different pool company that responded right away and was able to get me on the schedule immediately.

Jennifer Johnson 3 months ago

Pool Repair Nightmare: Six Months, $400, and Zero Solutions ​I am writing this review to express my extreme disappointment and frustration with Round Rock Pool Pros. Our experience with them was an absolute nightmare, spanning over six months and costing us $400, only to end up with an unrepaired pool and a ridiculously unhelpful and INCORRECT diagnosis. ​⏳ The Endless Waiting Game ​They initially came out for a relatively simple pool repair issue. Over the next half a year, they made a few visits each one concluding with a part that was seemingly impossible to get. Communication was poor, I had to call them every 2-3 weeks for updates, and the actual time spent on diagnosis was minimal compared to the agonizing wait times between appointments. ​💸 Money Down the Drain ​We were charged approximately $400 for these inconclusive visits—money spent purely on their inability to diagnose or fix the problem. They billed us for their time and labor which ultimately amounted to nothing more than burning through our budget. ​❌ The Final, Incorrect Verdict ​After six months of this back-and-forth, their final "professional" opinion was that the issue was a major, expensive malfunction—either the motherboard or some other major, core component of our pool system needed replacement. They essentially gave up, suggesting a costly overhaul was the only option. ​✅ Proof of Incompetence ​Fed up with the incompetence, we called a second, reputable pool company for a fresh opinion. I am delighted to report that the second company was able to diagnose the actual issue and complete the necessary repairs in a timely and efficient manner, proving that the problem was not the costly motherboard/major component that Round Rock Pool Pros had insisted upon. ​In summary: Round Rock Pool Pros wasted half a year of our time, took our money, and gave us an incorrect diagnosis that would have cost us thousands more. I strongly advise anyone needing pool repair to look elsewhere. Do not use this company unless you enjoy months of frustration and throwing money away.

Richard Nealis 3 months ago

RRPP built my pool in 2021.. A small crack developed into a large one. None of the pool virus going around, just a patch of bad gunite. He fixed it and it looks as good as new. And he didn’t cut corners as you can see. Thank you around Rock Pool Pros. You stand behind your work!

Russ Schroader 6 months ago

Paid $150 for a diagnosis on my heater. Never talked to a single person but received an estimate to replace the entire heater for $5000. No diagnostic, no additional information, nothing. Just pay them $5000 and they'll replace the whole unit. What a waste. I'll do it myself.

Karen Soeffker 8 months ago

Great, fast and friendly service, Geoff even fixed an additional issue when he was here to replace the lamp because he knew we had a pool party scheduled. THANK YOU!

Mindy Gant a year ago

We were in desperate need of a waterfall remodel. Round Rock Pool Pros did excellent work and our finished product was better than we imagined. Fred was great to work with and he made sure every step was done professionally and was exactly what we wanted. So happy with the work and highly recommend!

Edwin Villela 3 years ago

If you are looking for a team that does it all and cares during the process Round Rock Pool Pros is it. Don't look anywhere else. Kevin and Wes were amazing when it came to building and designing our dream pool the pool. Even when we changed a few things along the way Wes and Kevin worked with us to get the design right. They not only kept to there timeline but finished a few weeks ahead of schedule. We were able to have our daughter's birthday party which was amazing. Wes, would always answer any question we had about the system. Kevin, was always keeping us in the loop on the next steps. These 2 guys work great as a team to get the pool finished. If you are thinking in building a pool call them today. Thank you guys. You brought to life our dream pool.