Dolphin Pools Inc. & Bullfrog Spas

American Patriot 3 months ago

My wife and I had dreamed of a hot tub for a while. We knew that if we got a hot tub it would be a Bullfrog because of the quality, reputation and being a local business. We went to the showroom and met Susan. Susan educated us on the tubs and sent us to the home and garden expo that was going on nearby. We met Chris there and bought the M7 model. Chris and Susan are amazing. The showroom is beautiful. If you are uncomfortable or uncertain how to maintain your hot tub they explain everything and provide all the chemicals and confidence you will need to be comfortable. The tub was delivered and…

Tracy Hafner 4 months ago

I spoke with Mark at last weekends event and he was great. Answered all of my questions and gave me some helpful tips. Enough so that I purchased the unit we spoke about and they are delivering it in a couple weeks. I am excited to get it all set up.

Cyn S 6 months ago

WARNING – DO NOT BUY this spa from them. In October of 2023 we purchased the Bull Frog A series spa through the sales guy at the Costco from Dolphin Pools and Spa in SLC for almost 15K. It is complete garbage or perhaps we were sold a lemon. First of all, it was so poorly designed that they had to do a new chemical tray behind the seat because it was burning through chemicals too quickly. They also don’t tell you that you cannot find said chemical dispensers anywhere else but here to trap you into driving to SLC to buy it only from them. Then, even though it was their bad design on said tray- …

Alan Nelson 2 months ago

I purchased my spa from Dolphin Pool and Spa and they have really taken care of my needs. Love the people, very customer focused, I drive 20 minutes to buy my supplies and get my water tested because of their knowledge and customer service. I could save time by going to a closer location, but I prefer Dolphin Pool and Spa.

Tara Greene 3 months ago

I’ve had good experiences with Dolphin in the past, which makes this especially disappointing. Over the past few months, I’ve had ongoing issues with my hot tub that have not been properly resolved. There have been multiple service visits, but new problems continue to arise. Most recently, the spa has shown persistent “NO FLO” errors and has also overheated to unsafe temperatures (up to 120°), requiring me to shut it off manually. Bullfrog did cover a part replacement under warranty but the installation was poor and the hot tub continued to leak and there has been a new issue with air flow. …

David Staley a week ago

These guys were great. Super helpful answering all my questions and helping me solve my leaking problem. Highly recommend.

Adam Rogers a month ago

They came out right when they were supposed to they squeeze me in. Then I asked for extra things they followed through. They’re on top of everything.

Jonathan Cheverez a month ago

Shawn does not respond in a timely fashion when service calls are in place. Sends techs over after repeatedly telling them to schedule times. Terrible. Better off just not calling them at all.

Zach Derr a month ago

Gabe was very helpful and got us a great deal!

Russell Ord a month ago

Thanks for repairing my hottub. It's old but repairable.