Reliable Pool Care LLC

Crystal 2 weeks ago

Very responsive to all our requests! Good communication n quick response

Scott Turner 3 weeks ago

Beware of Rampant Fraud This company will charge you consistently and perform little to no services. You'll call to discuss and they'll promise the world and give you sob stories about staffing up and promising to do better, but then keep putting you on a revolving door of pool "technicians" that sometimes don't show up and when they do, the stay on site for anywhere from 8 to 12 minutes. I have video evidence (see attached) from my Ring camera that the pool "technicians" literally didn't have vacuums or any necessary tools to actually clean a pool but service logs always show all services performed. Imagine performing all of the following in a mere 12 minutes: 1. Walking to and from car at a leisurely pace multiple times 2. Checking water chemistry 3. Balancing water chemistry 4. Skim/Net surface 5. Empty pump baskets 6. Empty skimmer baskets 7. Brush pool 8. Vacuum pool (without a vacuum - see dates on images, amazing!) Long story short, I don't usually write negative reviews but I felt like I had to warn my fellow Austinites about these guys - they're true con artists and they'll take you for your money until you catch on to their game and then gaslight and verbally abuse you. Other issues I encountered during my tenure as a client: 1. They broke my pool cover pump and it was a hassle to get them to replace it (multiple calls, first telling me it wasn't them and then subsequently blaming me somehow) 2. They jammed my stone skimmers covers in wrong directions, breaking the stone 3. They left a hose running when I was out of town and wasted over 10,000 gallons of water. Refused to own up to it (again, I have pictures) 4. Constantly adding new fees to your bill ("green initiative fee" of $12/mo which literally is just them up-charging you for them refilling their own chlorine jugs) Do yourself a favor and skip these fraudsters and keep looking for your provider. I switched to another provider and they've been responsive and actually do the job, it does exist.

Ann a month ago

very prompt & trustworthy

Chancellor Smith a month ago

Reliable Pool Care has been an absolute pleasure to work with. From the start, their team has been incredibly accommodating, responsive, and genuinely focused on providing excellent service. They take the time to explain what they are doing and why, which makes it clear they are not only knowledgeable but also committed to helping their clients feel confident in the care of their pool. Their communication is consistent and professional, and they always follow through on what they say they will do. Whether it is routine service or addressing a specific concern, they handle everything with a high level of attention to detail and care. It is clear they take pride in their work and truly value their customers. It is rare to find a service provider that combines expertise with such a strong customer-first approach. I would highly recommend Reliable Pool Care to anyone looking for dependable, honest, and top-quality pool service.

Haluk Yildirim 2 months ago

I have been using Reliable Pool Care for two months now and experience has been great. They are always on time and communicate well.

Paul Joesph 2 months ago

These are in my experience the best pool service folks in the area. They provide excellent service and if you have any issues with the pool or equipment they are massively helpful and responsive in solving the issue. Awesome, and as the name suggests, very reliable service.

Trenton Knoll 4 years ago

With all the rain this summer, and lack of TLC, our pool looked like we might raise alligators for a living. After having no luck with other pool care companies, we found Jonathan with Reliable Pool Care!!! Reliable Pool Care literally transformed our, greener than grass, you don’t know what might be living in there, kind of pond, into a crystal clear, jump in me, inviting oasis!!! We are looking forward to a hot fall so we can actually enjoy our pool again!!! Thanks again guys!!!